Terms and Conditions

Man and Van Romford Service Terms and Conditions

These Terms and Conditions govern the provision of man and van and removal services by Man and Van Romford. By placing a booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you should not use our services.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person or organisation requesting and paying for the services.

Services means any man and van, removal, transport, packing, loading, unloading, or related services provided by us.

Vehicle means any van or vehicle used by us to provide the services.

Goods means the items, furniture, belongings, or materials that you request us to move, transport, or handle.

Scope of Services

Man and Van Romford provides man and van and removal services including, but not limited to, domestic moves, small office moves, item collections, and deliveries. The specific scope of each job, including collection and delivery addresses, number of staff, size of vehicle, and any additional services requested, will be confirmed during the booking process.

We reserve the right to refuse to carry any goods that we consider to be dangerous, illegal, unsafe, or unsuitable for transport, or that are prohibited under relevant laws or regulations.

Booking Process

All bookings must be made directly with Man and Van Romford and are subject to availability. You must provide accurate and complete information at the time of booking, including:

Full collection and delivery addresses.

Accurate descriptions and quantities of goods, including any large, heavy, or fragile items.

Details of access restrictions, such as stairs, lifts, parking limitations, or distance from vehicle to property.

Any special handling requirements or additional services requested, such as packing, dismantling, or reassembly.

We will provide a quotation based on the information you supply. Quotations may be provided as a fixed price or as an hourly rate, depending on the nature of the job. By accepting the quotation, you agree to these Terms and Conditions.

We reserve the right to adjust the quotation or charge additional fees if the information provided at the time of booking is incomplete, inaccurate, or materially different from the actual circumstances on the day of the service.

Access and Parking

You are responsible for ensuring that suitable parking is available for our vehicle at both the collection and delivery locations. This may include arranging permits, authorisations, or paying parking charges where required.

Any parking fines, penalties, or additional costs that arise due to a lack of suitable parking, restrictions not disclosed at the time of booking, or instructions given by you or your representatives will be charged to you.

You must ensure safe and reasonable access to the property, including clear pathways, stairways, corridors, and lifts. We are not responsible for delays or additional charges arising from poor access, obstructions, or unsafe conditions.

Customer Responsibilities

You are responsible for:

Ensuring that all goods are safely packed and ready for transport, unless packing services are explicitly included in your booking.

Securing or removing any loose or fragile parts, such as glass panels, shelves, or decorative items.

Disconnecting and preparing appliances, such as washing machines, cookers, and fridges, in accordance with manufacturer instructions before our arrival, unless otherwise agreed.

Ensuring that any items requiring dismantling are disassembled in advance if we have not specifically agreed to provide dismantling services.

Checking that nothing has been left behind at the collection address and that all required goods have been loaded before the vehicle departs.

Providing an authorised person at both the collection and delivery addresses to supervise, give instructions, and sign any relevant documentation.

Payments and Charges

Unless otherwise agreed in writing, payment terms are as follows:

For hourly rate bookings, charges are calculated from the agreed start time or the time the vehicle arrives at the collection address, whichever is earlier, until completion of the job.

For fixed price bookings, the amount will be as stated in the confirmed quotation, subject to any additional charges that may arise due to circumstances not disclosed at the time of booking.

Additional charges may apply for:

Waiting time caused by delays outside our control.

Extra staff, additional vehicles, or extended hours required to complete the job.

Special handling of heavy, bulky, or awkward items.

Parking fees, tolls, congestion charges, or similar costs incurred in carrying out the service.

Unless agreed otherwise, payment is due in full on completion of the job. We reserve the right to require a deposit or full advance payment for certain bookings. If payment is not made when due, we may refuse to begin or continue the service and may retain goods until full payment is received.

Cancellations and Amendments

You may cancel or amend your booking by giving us notice. The following conditions apply unless otherwise agreed in writing:

If you cancel more than 48 hours before the agreed start time, any deposit paid may be refundable at our discretion, subject to reasonable administrative charges.

If you cancel within 48 hours of the agreed start time, we may retain any deposit paid and may charge a cancellation fee up to a reasonable percentage of the quoted price to cover our costs and lost opportunities.

If you amend the date, time, or scope of the job within 48 hours of the agreed start time, we will make reasonable efforts to accommodate the change, but this cannot be guaranteed. Additional charges may apply.

If we need to cancel or amend your booking due to unforeseen circumstances, vehicle breakdown, staff illness, extreme weather, or other events beyond our reasonable control, we will inform you as soon as possible and offer an alternative date or a refund of any deposit paid. We are not liable for any indirect or consequential loss arising from such cancellation or amendment.

Liability for Loss or Damage

We will take reasonable care in handling and transporting your goods. However, our liability is subject to the following terms:

We are not liable for loss or damage to goods unless caused by our negligence or breach of these Terms and Conditions.

Our total liability for any claim arising out of a single job, whether for loss, damage, or delay, is limited to a reasonable amount taking into account the value of the goods, the nature of the service, and the fees paid. You are responsible for arranging your own insurance if you require higher levels of cover.

We are not liable for loss or damage arising from:

Poor or inadequate packing by you or by a third party not instructed by us.

Inherent defects, vulnerabilities, or pre existing damage in goods.

Normal wear and tear, or minor marks, scuffs, or scratches that may occur despite reasonable care.

Electrical or mechanical derangement of appliances or equipment, unless there is clear evidence of external damage caused by our negligence.

Loss of or damage to items of special value, including but not limited to jewellery, cash, important documents, antiques, works of art, or collections, unless we have explicitly agreed in writing to transport such items and you have provided a written inventory and valuation.

Loss or damage caused by events outside our reasonable control, including but not limited to accidents, theft, fire, flood, or extreme weather.

You must notify us in writing of any loss or damage as soon as reasonably possible and, in any event, no later than 7 days from the date of the service. Failure to do so may affect our ability to investigate and may limit our liability.

Customer Indemnity

You agree to indemnify Man and Van Romford against any loss, damage, cost, or expense arising from:

Your breach of these Terms and Conditions.

Your failure to obtain necessary permissions, licences, or consents for us to carry out the service.

Any false, misleading, or incomplete information provided by you.

Any claim by a third party arising from our compliance with your instructions.

Waste and Disposal Regulations

Man and Van Romford operates in accordance with applicable waste and environmental regulations. The following conditions apply to any waste or disposal related services:

We will not remove or transport hazardous, toxic, or prohibited waste, including but not limited to chemicals, asbestos, medical waste, gas cylinders, or flammable substances.

Any items you ask us to dispose of must be lawfully disposable as general household or commercial waste. You are responsible for declaring the nature of the items to be removed.

Where we agree to take items for disposal, we will do so at authorised facilities or through lawful channels. Additional disposal charges may apply and will be explained to you before or during the booking process where reasonably foreseeable.

You must not request us to dump, fly tip, or illegally dispose of any items. We reserve the right to refuse any request that would breach legal or environmental obligations.

Delays and Waiting Time

We will make reasonable efforts to arrive at the agreed time. However, arrival times are estimates and cannot be guaranteed, especially where traffic, road conditions, or other external factors are involved.

We are not liable for any indirect loss or expense, such as missed appointments, penalties, or loss of earnings, arising from delays beyond our reasonable control.

If we are delayed due to circumstances within your control, such as lack of access, goods not being ready, or absence of an authorised person, waiting time may be charged at our standard hourly rate.

Insurance

You are encouraged to arrange suitable insurance cover for your goods during the move, particularly for items of high value or special significance. Any insurance provided by us, if applicable, will be subject to separate terms and limitations. These Terms and Conditions do not constitute a contract of insurance.

Complaints

If you are dissatisfied with any aspect of our service, you should raise the issue with our team as soon as possible so we can attempt to resolve it promptly.

If the matter is not resolved on the day, you should submit a written complaint within 7 days of the service date, providing full details of your concerns and any supporting evidence. We will review your complaint and respond within a reasonable time.

Data Protection and Privacy

We will collect and use your personal information only for the purpose of managing bookings, providing services, processing payments, and handling enquiries or complaints. We will take reasonable steps to protect your information from unauthorised access or misuse and will retain it only for as long as necessary for legal and operational reasons.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and Man and Van Romford agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the services provided.

Amendments to These Terms

Man and Van Romford reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in the law, our services, or our business practices. The version in force at the time of your booking will apply to your service. You are advised to review the Terms and Conditions regularly.

Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation provided by us, constitute the entire agreement between you and Man and Van Romford in relation to the services and supersede any prior understandings, agreements, or representations, whether oral or written.



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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Romford Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 173 Victoria Rd
Postal code: RM1 2NP
City: London
Country: United Kingdom

Latitude: 51.6061170 Longitude: 0.1634530
E-mail:
[email protected]

Web:
Description: Put your trust in our man and van services in Romford, RM1 and give us a ring! We guarantee 100% satisfaction!
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