Privacy Policy

Man and Van Romford Privacy Policy

This Privacy Policy explains how Man and Van Romford collects, uses, stores, and protects personal data relating to our customers and prospective customers within the Romford area and surrounding locations. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

By using our services, requesting a quote, or otherwise interacting with Man and Van Romford, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man and Van Romford customers and prospective customers in our service area, including individuals and business clients who contact us, request quotes, make bookings, or use our man and van, removals, or related services.

Data Controller

For the purposes of UK GDPR and applicable data protection laws, Man and Van Romford is the data controller for the personal data processed in connection with our services. This means we determine the purposes and means of processing your personal data.

Personal Data We Collect

We may collect and process the following categories of personal data when you interact with us or use our services:

Identity and contact details, such as your name, address, postcode, and any other contact information you choose to provide when requesting a quote, booking a service, or communicating with us.

Service and booking information, such as collection and delivery addresses, property access details, dates and times of your move, inventory information you provide, and any special instructions related to your booking.

Communication data, such as records of emails, contact forms, and other messages exchanged with us in relation to enquiries, quotes, bookings, and customer support.

Payment and transaction data, such as payment confirmations and transaction records processed through our chosen payment providers. We do not store full card details on our own systems where payment is processed by secure third party payment processors.

Technical and usage data, such as basic information about how you access our website, including the date and time of visits, pages visited, and similar information that may be collected through cookies or similar technologies where applicable and lawful.

Lawful Basis for Processing

We rely on several lawful bases for processing your personal data under UK GDPR:

Contractual necessity: We process personal data that is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract. This includes arranging quotes, managing bookings, providing our man and van services, and handling payments.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. This includes managing our business operations, improving our services, handling customer queries, preventing fraud, and maintaining security.

Legal obligation: We may process personal data to comply with legal and regulatory obligations, such as record keeping, tax requirements, and responding to lawful requests from public authorities.

Consent: In some cases, we may rely on your consent, for example for certain types of marketing communications where this is required by law. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our services, including responding to enquiries, supplying quotes, confirming and managing bookings, planning and carrying out removals and transport services, and managing payments.

To communicate with you about your booking, changes to our services, and important information relating to your move or our agreement with you.

To manage our business operations, including internal administration, accounting, reporting, quality control, training, and service improvement.

To handle customer support, feedback, and complaints, and to resolve disputes and enforce our terms and conditions.

To comply with legal obligations and cooperate with regulatory or law enforcement requests where required.

To send you marketing communications about our services where you have given your consent or where we are otherwise permitted to do so, subject to your right to opt out at any time.

Data Sharing and Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These include:

Payment service providers who facilitate secure payment processing and manage related fraud prevention and verification measures.

IT and hosting providers who store data and maintain the systems and tools we use to operate our business, communicate with customers, and manage bookings.

Professional advisers, such as accountants or legal advisers, where necessary for our business and to meet our legal obligations.

Other service providers who assist us with operational tasks such as communication tools, scheduling, and customer support systems.

These processors are only permitted to process your personal data in accordance with our instructions and for the purposes set out in this Privacy Policy. We require them to implement appropriate technical and organisational measures to protect your data.

We may also share personal data where required by law, to protect our rights or the rights of others, or in connection with a business sale, merger, or reorganisation. In such cases, we will take appropriate steps to safeguard your information.

International Data Transfers

Where we use service providers or systems that involve transferring personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your data in accordance with applicable data protection laws.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

In general, booking and transaction records are kept for the period required by accounting, tax, and regulatory rules, which is often up to six years from the end of the relevant financial year. Enquiry and communication records may be retained for a shorter period where they do not lead to a booking, unless we need to keep them to deal with ongoing matters.

When we no longer need personal data for the purposes for which it was collected, we will securely delete or anonymise it.

Data Security

We take appropriate technical and organisational measures to safeguard your personal data from accidental loss, unauthorised access, misuse, or disclosure. These measures may include access controls, secure storage, and regular review of our security practices.

While we strive to protect your information, no system can be completely secure. You are also responsible for ensuring that any personal data you send to us is transmitted securely, and for keeping your own devices and communication methods secure.

Your Data Protection Rights

Under UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These rights include:

Right of access: You have the right to request confirmation of whether we process your personal data and, if so, to request a copy of that data and information about how it is used.

Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no other legal basis for retaining it.

Right to restriction: You have the right to request that we restrict the processing of your personal data in specific situations, for example while we are investigating the accuracy of data you believe to be incorrect.

Right to data portability: In some cases, you have the right to receive the personal data you provided to us in a structured, commonly used, machine readable format and to request that we transfer it to another controller where technically feasible.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests, and we will stop processing unless we can demonstrate compelling legitimate grounds. You also have an absolute right to object to direct marketing.

Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.

You also have the right to lodge a complaint with the Information Commissioner's Office if you have concerns about how we handle your personal data. We encourage you to contact us first so we can try to resolve any concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for operational reasons. Any updated version will be made available through our usual customer communication channels, and the revised policy will apply from the date it is published.

We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data at Man and Van Romford.



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Contact us

Company name: Man and Van Romford Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 173 Victoria Rd
Postal code: RM1 2NP
City: London
Country: United Kingdom

Latitude: 51.6061170 Longitude: 0.1634530
E-mail:
[email protected]

Web:
Description: Put your trust in our man and van services in Romford, RM1 and give us a ring! We guarantee 100% satisfaction!
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