Man And Van Romford Terms and Conditions

These terms and conditions set out the basis on which Man And Van Romford provides moving, transport, and related services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. If any part of these terms is not understood, it should be reviewed carefully before a booking is confirmed. These terms are intended to be clear, fair, and practical for both parties and apply whether the service is requested by an individual, a household, a landlord, a tenant, or a business.

The expression “the company” refers to the service provider, and “the customer” refers to the person requesting the service or authorised to act on behalf of the person receiving the service. References to goods include furniture, appliances, boxes, personal belongings, commercial stock, and any other items agreed at the time of booking. References to waste cover materials that the customer asks the company to remove and that are legally permitted to be collected and transported.

These terms are designed to support lawful and efficient service delivery. They do not replace statutory rights where those rights apply. If a consumer has mandatory rights under UK law, nothing in these terms is intended to remove or reduce them. In all cases, the company will act reasonably, take care of items entrusted to it, and expect the customer to provide accurate information in return.

1. Booking Process

A booking is only confirmed when the company has accepted the job details and, where required, received any deposit or advance payment. A Man and Van Romford booking may be requested for single-item transport, full or partial house moves, office relocations, student moves, store collections, and similar services. The customer must provide truthful and complete information about the items, access conditions, collection and delivery addresses, parking restrictions, floor level, lift availability, and any special handling requirements.

The company may request photographs, inventory details, dimensions, or other relevant information before confirming the booking. This is to ensure the vehicle size, number of workers, timing, and equipment are suitable for the task. If the customer gives incomplete or inaccurate information and the actual job differs from what was quoted, the company may revise the price, alter the service plan, or decline to proceed if the variation would be unsafe or impractical.

The company will normally provide a quotation based on the information supplied at the time of enquiry. Quotations are generally valid for a limited period and may change if the service date, item list, access conditions, or workload changes. A quotation is not a guarantee that a job will be completed without adjustment if the circumstances on the day are materially different from those described during booking. Any agreed estimate may be based on an hourly rate, a fixed fee, or a combination of both.

2. Service Scope and Customer Responsibilities

The company will use reasonable skill and care in carrying out the service agreed. A van moving service in Romford may include loading, unloading, transport, basic item placement, dismantling or reassembly if specifically agreed, and collection of waste or unwanted items where lawful and included in the booking. Unless expressly agreed in writing, the company is not responsible for packing, specialist handling, disconnection of appliances, or electrical/plumbing work. The customer remains responsible for ensuring that all items are ready for collection at the agreed time.

The customer must ensure that goods are adequately packed, secured, labelled, and suitable for transit. Fragile or high-value items should be identified in advance. The company may refuse to move items that are improperly packed, leaking, unsafe, damaged beyond safe handling, or likely to cause harm. The customer is also responsible for arranging lawful access to the premises and for securing permissions, permits, or loading arrangements where needed. Any delay caused by lack of access, congestion, parking restrictions, building rules, or an unavailable recipient may result in waiting charges or a rescheduled delivery.

Where the customer asks the company to move items on behalf of a third party, the customer warrants that they have authority to do so. The company may rely on instructions given by the customer or an authorised representative. If the recipient is absent, unavailable, or refuses delivery, the company may store the items temporarily, return them, or place them in a safe location, subject to additional charges and practical limitations.

3. Pricing and Payments

All prices are stated in pounds sterling unless otherwise agreed. A quote may include labour, transport, fuel, and standard equipment, but it may exclude parking charges, congestion costs, tolls, out-of-hours fees, long carry charges, stair carry charges, waiting time, disposal fees, or extra labour required due to circumstances not disclosed at booking. For any Man And Van Romford service, the final charge may vary if the job takes longer or requires more resources than anticipated because of the customer’s instructions or access conditions.

Payment is normally due on completion of the service unless a deposit, part-payment, or prepayment has been agreed. The company may accept payment by bank transfer, card, cash, or another method offered at the time of booking. If an invoice is issued, it must be paid within the stated period. Late payment may lead to recovery action and the customer may be responsible for reasonable recovery costs where permitted by law. Any chargeback or payment dispute raised without proper basis may be treated as a breach of these terms.

If the customer requests additional work on the day, the company may require immediate agreement to a revised price before proceeding. The customer should review the quotation carefully and raise any questions before the job starts. In the event of a pricing error caused by an obvious mistake, the company reserves the right to correct the price before performance, provided it does so fairly and promptly. Where a deposit has been paid, it may be non-refundable if stated at the time of booking and if the company has reserved time, staff, and vehicle capacity for the job.

4. Cancellations, Amendments, and Delays

The customer may request to cancel or reschedule a booking, but any refund or fee waiver will depend on the notice given and the stage reached in preparing for the job. If a cancellation is made with sufficient notice, the company may offer a full or partial refund, less any non-recoverable costs already incurred. Where a man and van Romford booking is cancelled at short notice, after staff or a vehicle have been allocated, a cancellation fee may apply to cover lost time and administrative costs.

If the customer is not ready at the agreed time, the company may wait for a reasonable period, charge waiting time, or treat the booking as cancelled if the delay becomes excessive. If the company is delayed by traffic, weather, breakdown, or other events outside its reasonable control, it will use reasonable efforts to notify the customer and complete the service as soon as practicable. However, the company will not be liable for indirect losses caused solely by such delay, provided it has acted reasonably.

The company may cancel or suspend a booking if it becomes aware of safety concerns, unlawful activity, unpaid balances, inaccurate booking information, or circumstances that make performance impossible or unreasonable. In such cases, the company may offer an alternative time or a refund of amounts paid for the unperformed part of the service, subject to any lawful deduction for work already completed or costs already incurred.

5. Liability and Insurance

The company will take reasonable care when handling items, but the customer is responsible for ensuring that goods are suitable for transport and properly protected. Unless otherwise agreed, the company does not accept responsibility for pre-existing damage, items packed by the customer, or loss caused by defects, weaknesses, or hidden faults in the goods themselves. Man and Van Romford services are provided on the understanding that normal care and skill will be used, but not every risk can be eliminated.

The company may maintain motor insurance and other relevant cover as required by law and by its operational arrangements. Any insurance is subject to policy terms and exclusions. The customer is strongly advised to arrange their own insurance if the goods are high in value or if they require specialist cover. The company will not be responsible for losses arising from inadequate packing, insufficient wrapping, or a customer’s failure to disclose fragility, weight, dimensions, or special handling needs.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, the company shall not be liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or emotional distress arising from the service. If the company is found liable for any claim, its total liability shall be limited to the amount paid or payable for the specific service giving rise to the claim, except where law requires otherwise.

6. Waste Regulations and Prohibited Items

The company may provide waste removal as part of a booking, but only where it is lawful to do so and where the waste type has been declared in advance. Any van service in Romford that includes waste must comply with applicable UK waste transport and disposal regulations. The customer must not present waste as general household waste if it includes items requiring special handling, licensing, or disposal procedures. The company may ask for details about the waste stream before accepting the job.

The customer remains responsible for ensuring that waste is described accurately and that it does not include prohibited, hazardous, or regulated materials unless the company has expressly agreed in writing and is properly authorised to handle them. Prohibited items may include, for example, asbestos, clinical waste, chemicals, pressurised containers, fuel, solvents, explosives, firearms, and other dangerous goods. If such items are discovered after collection has begun, the company may refuse to continue, isolate the items where safe, and charge any additional costs incurred.

Where waste is removed, the company may sort, transport, and dispose of the waste in accordance with its legal duties and any applicable duty of care requirements. The customer should keep records or receipts if they need proof of lawful disposal. If the customer asks the company to remove items that could be reused, recycled, or donated, the company may decide how best to process them, provided this is consistent with law and the agreed service. The customer must not ask the company to dispose of items in an unlawful manner or to evade environmental obligations.

7. Complaints, Force Majeure, and General Terms

Any complaint should be raised as soon as reasonably possible after the issue arises, with enough detail for the company to investigate. The company may request photographs, booking records, or other evidence. The parties should first attempt to resolve disputes informally and in good faith. If a problem can be corrected by a return visit, adjustment, or partial refund, the company may choose that solution where reasonable and proportionate.

The company will not be liable for failure or delay caused by events beyond its reasonable control, including severe weather, road closures, accidents, strikes, civil disorder, fire, flood, epidemic restrictions, or governmental action. If such an event occurs, the company may postpone performance, modify the route, or cancel the booking without penalty, depending on the circumstances. This provision does not affect any rights the customer may have under mandatory law where a service cannot be delivered at all.

These terms form the entire agreement between the parties in relation to the service, except where the company has expressly agreed something different in writing. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in force. Failure by the company to enforce any term immediately does not waive the right to enforce it later. A customer may not assign the booking or transfer rights without the company’s consent, but the company may arrange for suitably qualified staff, subcontractors, or agents to carry out the work.

8. Governing Law

These terms and any non-contractual disputes or claims arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives the customer a different right. By booking a service, the customer confirms that they have read, understood, and accepted these terms and conditions and that they have authority to enter into the agreement on behalf of all relevant parties.